Whether you are facing a current crisis, beginning to explore options, or simply unsure what comes next, we are here to help.
Prefer not to fill out a form, that’s ok too. You can also:
Call us: 919-525-6464 if you would rather speak with someone by phone to schedule a free 30-minute consultation
Email Us: Admin@AgingCareMatters.com
A member of our team will respond within two business days – often sooner. We know many families reach out during stressful and emotional moments, and our goal is to provide timely, compassionate, and practical guidance from the very first conversation.
We’d Love To Hear From You
We know reaching out can feel overwhelming. You do not need to have everything figured out before contacting us.
Our Aging Care Matters care management and administrative office hours are: Monday – Friday: 9:00 AM – 5:00 PM
During office hours, families and professionals can contact our team regarding:
Care management services
Consultations
Assessments
Referrals
Billing questions
Scheduling
General information
If you contact us after hours, please leave a message and a member of our team will respond as soon as possible during the next business day.
After-Hours & Emergency Communication
For active care management clients, limited after-hours and holiday support may be available for urgent situations involving significant changes in health, safety, hospitalization, discharge needs, or caregiving crises.
Please understand that after-hours, evening, weekend, and holiday care management services are billed at higher rates than standard business-hour services due to the urgent and non-scheduled nature of the support provided.
Examples of situations families may contact us about after hours include:
Hospitalizations or emergency room visits
Unexpected discharges
Sudden decline or confusion
Caregiver emergencies
Urgent placement or safety concerns
However, Aging Care Matters is not an emergency medical service.
If there is:
Chest pain
Difficulty breathing
A serious fall or injury
Stroke symptoms
Loss of consciousness
Immediate danger to self or others
Any life-threatening emergency
Call 911 immediately.
One of the most common after-hours situations families contact us about is uncertainty after a hospitalization or sudden change — families are scared, exhausted, and unsure whether the situation requires emergency intervention, urgent medical follow-up, or simply guidance about next steps. What we most wish families understood is this:
If there is immediate medical or safety danger, call 911 first. Call us to help navigate what happens next.
Your Privacy Matters
We understand the information families share with us is deeply personal and often emotionally sensitive.
Aging Care Matters:
Does not sell or share your information with marketing lists or outside advertisers
Uses secure, HIPAA-aware communication and documentation practices
Collects only the information needed to respond appropriately to your inquiry
Limits access to your information to authorized team members involved in supporting your situation
Uses submitted information only for communication, care coordination, and providing requested resources or services
If you contact us and later decide you no longer wish to receive communication, you can request removal from future emails or outreach at any time.
Our goal is to create a safe, respectful, and trustworthy experience from the very first interaction.
