About Us


Our philosophy at Aging Care Matters, LLC is to help families where ever they are in their care journey.

Our focus is on the whole family. We listen to what each family member’s concerns are and their wishes, their dreams for the life they want for their loved one.

We professionally assess the specific needs and create a customized care plan with specific recommendations, resources, and action steps.

We support and guide you through the care plan or if you prefer we will coordinate everything for you. Each care plan is unique and can change as your loved ones’ needs change.

Our primary goal is to ease your stress and make your life easier! We will connect you with services that are cost-effective and convenient. We never – not ever – accept referrals fees and will only introduce you to reputable and vetted services we trust.

We respect our client’s individual choices and we strive to build relationships to empower our aging client’s independence and strengths while also supporting their caregivers through coaching, education, and connecting services and resources.

We strive to bring value throughout the life journey. Through crisis, through good times and difficult times, through end of life, funeral, probate, and grief support.

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Our Founder: Carla Payne, MA, CMC

Carla earned her Bachelor of Science in Human Services and a Masters in Counseling from the University of North Carolina at Charlotte. In 2004 she began volunteering at nursing homes which led her to become an Ombudsman and serve as an advocate for those living in skilled care facilities. She returned to graduate school in 2007 earning a Certificate in Gerontology from West Chester University.

Carla began her work as a Professional Care Manager assisting families navigate the chaotic and stressful maze of elder care in 2010. In 2013 she earned the National Certification in Care Management from NACCM. Carla is the current Unit Leader for Triangle ALCA members, is Vice President of WF Women in Networking Chapter and serves on the board of SING.

“I want to help families through matters related to aging care and the care of our aging MATTERS and deserves attention, respect and commitment.”

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The Story behind Us

I’m a “Daddy’s Girl” and was named after my father Carl pictured above. My Dad had many mental and physical health problems throughout his life. His health continued to decline after my husband and I moved to Pennsylvania. I became the long distance daughter trying to manage and support as my Mom was also suffering from caregiver burnout and her own health concerns.

My father died on July 8, 2007. On July 5, 2008 I moved my Mom from North Carolina to a retirement community in Glen Mills, PA. Three days later on the one year anniversary of my Dad’s death, July 8, 2008 Mom was sitting in her new apartment looking out the window thinking of all that had happened within the past year. She heard a tapping sound and looked to the side window and there sat a pure white dove! She couldn’t believe it! She was afraid to breath or move. The dove remained on that small one inch ledge for hours and hours. Eventually Mom slowly raised from her chair, found her camera and took several pictures (see photo above). The dove didn’t move. The following morning the dove was gone. A white dove is a symbol of peace and love and on the one year anniversary of my Dad’s death we got the message. Thanks Dad!

*I’m so grateful after hearing this story Elena Davis, owner of Galanova, created my logo incorporating the beautiful dove.

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What is an Aging Life Care™ Manager?

Aging Life Care™, also known as geriatric care management, is a holistic, client-centered approach to caring for older adults or others facing ongoing health challenges. Working with families, the expertise of Aging Life Care Professionals provides the answers at a time of uncertainty. Their guidance leads families to the actions and decisions that ensure quality care and an optimal life for those they love. Therefore reducing worry, stress and time off of work for family caregivers through:

  • Assessment and monitoring
  • Planning and problem-solving
  • Education and advocacy
  • Family caregiver coaching/counseling
  • Crisis intervention

Visit AgingLifeCare.Org for more information.

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Professional Memberships

We pride ourselves in our commitment to stay abreast of the ever-changing landscape of senior services and aging research. To this end, we are members of the following professional organizations:

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